PROMOTIONS

Receive $25 store credit just for signing up. Plus use coupon: newcustomer20 to get 20% OFF your 1st purchase.

For each review you’ve given us on Reddit or Google, you will be entered into a draw at the end of the month for your chance to win a QP of AAA+ Flower.

Please email us the link to your review: [email protected] Once verified, we will enter your name into the monthly draw.

When you refer a friend who completes an order, both you and your friend will receive $25 in points towards future purchases.

To get started, simply log into your account, then go to your points section to find your referral link that you can share with all your friends & family.

ORDERING

  • Orders can be placed at anytime, however orders placed before 12AM PST, typically will be sent out same day, orders placed after 12AM PST will be sent out the following day.
  • Orders placed on the weekend, will be sent out the following Monday
  • Email/Live Chat hours are Monday – Friday from 8AM – 8PM PST
  1. Visit the “Products” page and review our products by clicking the product title.
  2. Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
  3. Click the “CART” or “VIEW CART” when you are done and review your order.
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  5. Click “PROCEED TO CHECKOUT” when ready.
  6. Review your billing details, shipping details and order details.
  7. Before placing your order. You need to read and accept our terms & conditions.
  8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
  10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

Sorry, we only ship to Canadian addresses.

We do not have a minimum order, however orders less than $150 will be charged a flat rate of $20 for shipping.

Double check your email was inputted correctly then check your junk folder.

Refunds or Exchanges: All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.

PAYMENT

  1. Register for online banking with your bank. This can be done online, or if you need assistance call your branch directly.
  2. Locate the E-Transfers section in online banking.
  3. Add our email provided along with the total amount shown on the invoice
  4. We will provide you with a secret word for the transfer, The secret word and instructions will be given once you have checked out. Please read carefully.

Currently we only accept Email Transfers, Please follow the instructions above, or contact your banking branch directly for further assistance.

Taxes are already included in our prices!

Orders over $150 qualify for free shipping, otherwise shipping charges have a flat rate of $20.00.

Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “Processing” until the payment clears.

Note: E-Transfers are not instant and can take up to 2 days

SHIPPING

Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent the following day. Once Shipping Carrier has scanned the package, we will provide you with your tracking in an email.

It can take up to 24 hours for tracking numbers to be updated with Shipping Carrier. If after 24 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 7AM PST – 7PM PST.

  • If your package does not arrive by expected Shipping Carrier stated delivery date, contact us through email
  • We will then file an trace with Shipping Carrier in an attempt to locate your package
  • Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.
  • We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
  • We are not responsible for lost or stolen packages once Shipping Carriermarks the tracking “Delivered”.
  • There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
    The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
  • This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)

Signature is not required, however if you wish to do so, we are not held liable once your tracking shows “Delivered”.

Lost packages: Chronic Farms is not held liable for lost packages in the Yukon, Northwest Territories, etc due to a high theft rate.