FAQ

For each review you’ve given us on Google, you will be awarded a free 3.5g Flower.

Please add your Google review link in your order notes.

As an affiliate, you will receive 10% of sales for each referral. If those referrals continue to shop at Chronic Farms, you will get 5% for the lifetime of those referrals.

At the end of each month, we will credit you in points for all your referrals. To get started click here to signup.

1. Visit the “Products” page and review our products by clicking the product title.
2. Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
3. Click the “CART” or “VIEW CART” when you are done and review your order.
4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
5. Click “PROCEED TO CHECKOUT” when ready.
6. Review your billing details, shipping details and order details.
7. Before placing your order. You need to read and accept our terms & conditions.
8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

Sorry, we only ship to Canadian addresses.

We do not have a minimum order, however orders less than $150 will be charged a flat rate of $25 for shipping.

Double check your email was inputted correctly then check your junk folder.

Currently we only accept Email Transfers, Please follow the instructions above, or contact your banking branch directly for further assistance.

Taxes are already included in our prices!

Orders over $150 qualify for free shipping, otherwise shipping charges have a flat rate of $25.00.

Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “Processing” until the payment clears.

It can take up to 24 hours for tracking numbers to be updated with Shipping Carrier. If after 24 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 7AM PST – 7PM PST.

• If your package does not arrive by expected Shipping Carrier stated delivery date, contact us through email
• We will then file an trace with Shipping Carrier in an attempt to locate your package
• Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.
• We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
• We are not responsible for lost or stolen packages once Shipping Carriermarks the tracking “Delivered”.

• There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
  The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
• This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)

Signature is not required, however if you wish to do so, we are not held liable once your tracking shows “Delivered”.